Arrival Information (check-in) - Check in starts from 16:00h.
Please make sure you have updated your arrival time in order to plan and carry out your check-in in the most beneficial way for all, inform us of any alterations, delays or changes in plans etc. You can send this information by email to reservas@naranjosdemarbella.com or by phone: +34 952 81 33 62.
If you have an existing reservation, you will receive an email 3 days prior to your arrival date with an Online Check In link to complete.
If you arrive outside our office hours, we will prepare your keys in our electronic mailboxes, with all the necessary information regarding how to get to your holiday home. The next day it is essential to go to reception to finish your registration process.
If your arrival is after 12:00h and we have your apartment available and clean, you will receive the keys free of charge. But if it is before this time and you do want to check in early there will be an additional cost of 50€. Anyway, this is a question of availability and doesn't guarantee an early entry. It's more advisable to extend your reservation one night before. Please do not hesitate to check rates with our receptionists if you wish to do so.
Departure (check-out) - Departure is up to 11:00h or earlier.
The keys can be left in the reception or if you leave very early in the morning, in the apartment reassuring the front door is closed behind you.
Any unauthorised departures after 11:00h could be a subject of an extra charge. If you require a later departure, please ask one of our Receptionist when checking-in. We will try to accommodate your request providing that our next arrival is not on the same day. You may stay in the apartment until 15:00h, at a cost of 50€ and providing we do not have any guest checking-in.
Any departures after 15:00h will be charged the price for one night.
We very much thank you that on the day of your departure the apartment is tidy and all rubbish is disposed of correctly in the bins provided. Please close and lock the doors and take ALL sets of keys to the Reception Desk. If you leave outside office hours, you can leave them inside the apartment reassuring the front door is closed behind you. Make sure you have all your belongings with you. If you prefer you can also book a taxi to leave the apartment.