If you arrive outside office hours or during the weekend, please note that the total price of the reservation as well as the damage deposit had to be paid to be able to collect the keys for the property. 


About deposit:


You may give  cash for the deposit on  arrival to our security guard on duty ( Please note that the deposit will be 400€ Per property and you need to have this complete as our personnel does not have change). I am afraid there is no possible to leave any keys if there is a pending balance.


Our receptionist can take a pre-authorisation payment for the security deposit. 


About payment for your holiday apartment:


1st. OPTION; CREDIT CARD :

* using our Online secure payment:  Our Online Platform

* by phone and we make the charge


2nd. OPTION: AT RECEPTION (extra charge)  
We could open reception desk exclusively for you to do the check in. This service will  cost you 100 Euros to be paid directly to the receptionist on duty.


Using our SAFETY BOX that is located in our office terrace, We will provide the code after having the accommodation & the deposit pre-paid. 


Inside the box you will find an envelope with the keys and a map to find the location of your property in the resort. Nevertheless, our security guard on duty will be waiting for you to help you with the keys, taking you to the property and making sure that everything is working properly.

Any doubts during this process you may also call us on + 34 617 225 589

Kind regards

Reception Team
Serinamar